Frequently Asked Questions
Find answers to common questions about our products and services.
We have years of experience and skilled in-house operators using the latest embroidery machines, unlike other companies that rely on temporary labor. This ensures high output per hour, minimal errors, precise placement, and perfect fonts/colors.
Our machines typically produce 20–30 personalized initials per hour per machine. For a 3-hour event with 150 guests, we use two machines with operators and admin staff to manage orders efficiently.
Yes, extra hours can be arranged at the event for an additional cost.
Yes, our machines include up to 6 font choices and 8 thread colors. For additional fonts, we bring a digitizing system with a dedicated digitizer, offering hundreds of font options. A PDF of available fonts is available on request.
Yes! We can pre-embroider or screen-print logos on hats, tote bags, apparel, and other items, then add guest initials during the event. We also offer heat press customization for patches, heat-transfer prints, or rhinestone designs.
We provide on-site embroidery at events and also factory embroidery at our Los Angeles Factory in Vernon, CA. Custom patches are made in our overseas factory when quick turn time is needed, otherwise for high quality and competitive pricing.
Yes! We can customize caps, beanies, and other items. For orders over 100 pieces, we can provide other colors/styles. For large quantities, send an online inquiry or call for a competitive quote and timeline support.
We usually charge half the standard rate for setup and commute, especially for venues outside our main hub. Just fill out our MSQ online form here and we will reply with a custom quote.