Frequently Asked Questions

Find answers to common questions about our products and services.


We have years of experience, and our expertise makes all the difference when working under tight timelines at events. We use the latest embroidery machinery operated by our skilled in-house staff, unlike other companies that rely on temporary labor. This ensures the highest output per hour and minimizes errors, including correct spelling, requested fonts/colors, and precise placement. No crooked or misaligned embroidery.


Our machines typically produce 20–30 personalized initials per hour per machine. For example, a 3-hour event with 150 guests usually requires two machines with operators and admin staff to manage orders efficiently and avoid mismatches.

Extra hours can be arranged at the event for an additional cost.

Yes, our machines include up to 6 font choices and up to 8 thread colors.


We can bring a digitizing system with a dedicated digitizer to type names/initials on the spot, offering hundreds of font options. A PDF of available fonts can be provided upon request.


Yes! We can pre-embroider or screen-print logos on hats, tote bags, apparel, and other items, then add your guests’ initials during the event (e.g., on the side or back of a hat).


Yes, we can bring heat presses to apply patches, heat-transfer prints, or rhinestone designs. Pre-event prep usually takes 3–4 weeks unless generic patches are used.


We usually charge half the standard rate for setup and commute, especially for events outside our main hub.